FAQs
Where all do we deliver & how long does the product take to reach?
We deliver pan India.
Once goods are dispatched from our unit, it takes 2-5 business days in transit, but it may vary depending upon your location.Your tracking number will be sent automatically through a confirmation Email and SMS.
Where is Advitya by Shreya situated and can I visit your store?
We are located in Kolkata, West Bengal & have a boutique store here & you are most welcome to visit our store. To book an appointment, call on +91 9007003532. Use the store locator link in the footer to find our location. You can also call us & our team will be happy to share the location.
How do I track my order after it has been shipped?
We are affiliated with the best courier companies. Once we have shipped your goods you will be notified with the tracking details by email and SMS.
How do I make a payment for Advitya by Shreya purchase?
Advitya by Shreya offers multiple methods of payments viz Credit Card & Debit Card, Net Banking, Wallets, UPI, and PayPal. All Credit/Debit card details remain confidential and private. Advitya by Shreya and our trusted payment gateways use SSL encryption technology to protect your card information.
Is customization possible?
Yes. Our customer service team will be happy to guide. Call/Message on +91 9007003532
What material is used to make jewellery by Advitya by Shreya?
We use only best quality real semi-precious stones like onyx, chalcedony, amethyst, aventurine to make our jewellery. For Imitation jewellery, base material is brass with 24 KT gold micron polish or silver polish to have lasting finish. For silver jewellery, base material is silver with 92.5% purity with silver rhodium polish.
Are the colours of the products shown on the website accurate?
Due to monitor or screen display settings, there may be variation in the colours of the products. However, we try to display the colour as accurately as possible
What about the polish? How long does it last?
All our jewellery pieces have high rhodium polish, which when properly taken care of lasts upto 5-8 years. You will be provided a Care Card upon purchase, which has instructions about proper jewelry preservation. In case you wish to get your piece re-polished after some time, we would be happy to do so. Kindly get in touch with our sales representatives on +91 9007003532 for value added services.
Do you also offer returns or refunds?
Kindly refer to our refund policy, which is only valid on products purchased on our website.
Do you also make fine jewellery?
Yes we customize fine jewelry pieces on a made to order basis. Kindly get in touch with our sales representative on +91 9007003532 for more details.
Where can we see more designs?
You may visit our instagram page here. If you wish to view something specific that is not available on the website, you may contact our customer sales team on whatsapp +91 9007003532.
I have more questions. How do I enquire?
Kindly contact our customer service number +91 9007003532 or tap on the whatsapp link which appears at the bottom left corner of our website
